MANAGER: CUSTOMER RELATIONS

DEPARTMENT: Group Corporate & Shared Services (GCSS)
BRANCH: Group SHELA & FCM
DESIGNATION: Manager: Customer Relations
REMUNERATION: R47 405,13 pm (basic salary, excluding benefits)
LOCATION: JD House, 27 Stiemens Street, Braamfontein
Minimum Requirements:

• Grade 12
• Degree in Public Administration, performance management, Business Management and/or related qualification at NQF level 7
• 5 – 7 years’ experience in the performance management and business planning environment
• Experience working at a managerial level
• Code 08 Driver’s license
  Primary Function:
  To have in-depth knowledge and a good understanding of the management and the implementation of the comprehensive performance management system fully aligned to the CoJ-approved processes. Foster compliance of the department to related legislative functions in respect of Performance management and compile reports (including the ADBS) and presentation to senior management concerning performance management. Manage and implement a comprehensive performance management system that will assist Group SHELA & FCM to realise the strategic objectives. Actively participate in CoJ Forums and decision-making bodies relating to performance management. Manage all departmental scorecards and furnish to the Head:
  Management Support Services for quality assurance. Advise the Head: MSS and Group Head on the CoJ policies and procedures necessary to advance individual performance in alignment with the business objectives of Group SHELA & FCM.
  Key Performance Areas:
• Provide effective direction and support of the unit in terms of Management Support Services matters and requirements;
• Provide administrative support functions to provide a comprehensive alignment to the strategies of the department with systems, processes and functions;
• Manage the alignment of the individual performance objectives to the Integrated Development Plan (IDP) and the Service Delivery Implementation Plan (SDBIP);
• Identify and mitigate risk factors and management compliance within the unit;
• Record document and information management to ensure and provide effective direction and support to the unit in terms of record and information management to the unit of Management Support Services;
• Facilitate ad-hoc engagements and submissions for the Department.

Leading Competencies:

• Report writing.
• Computer literacy (MS Office Packages, including Word, Excel, and PowerPoint) and on PMS systems.
• Excellent written and oral communication skills in English and must be able to
  communicate and coordinate effectively with other stakeholders.
• Interpersonal relations
• Time management.
• High level of confidentiality.
• Attention to detail and high levels of accuracy and excellent planning, organising, coordinating and time management skills.
  Core Competencies:
• Knowledge of Monitoring and Evaluation Framework.
• City of Johannesburg’s budget cycle.
• Project Management cycle and principles.
• Ability to work independently.
• Municipal Systems Act, Municipal Finance Management Act, Treasury requirements, Auditor-General’s requirements.
• Understanding of the City of Johannesburg’s strategic documentation.
• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused.
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.
• Impact and Influence according to the City’s protocols, legislation, and standards.

Apply here

Source: https://joburg.org.za/work_/Pages/2025-Vacancies/Permanent-Positions.aspx